Every Uniiqo Studio piece comes with our commitment:
Handcrafted and inspected in our Berlin studio, fully insured until it reaches your door, and supported with long-term care and restoration guidance.
A Commitment You Can Count On
From the rare stones we select to the way your piece is packed, each step is carried out with meticulous precision and thoughtful attention.
One-of-a-kind
We promise you a piece that no one else can own. Natural stone carries its own record of time in every vein and shade, which means the piece that arrives at your door is yours alone, unrepeatable, and impossible to duplicate.
No two pieces are alike, and none ever will be. Each one carries the veining, texture, and colour the earth gave it. Variation is not a flaw here, it is the signature.
Made from 100% Natural Stone
Every Uniiqo piece is made from 100% natural stone, never composite, never reconstituted, never an imitation of itself. We select solid blocks and shape them in our own workshop, and what remains is the material as the earth formed it.
Lifetime Care Support
Natural stone can last for generations when cared for properly. Our care guide gives you clear guidance on cleaning and maintenance, while our team remains available for advice or restoration support in our own workshop.
✔ Fully insured worldwide shipping
✔ Carefully secured packaging
✔ Repairs are handled by our own workshop
✔ No chatbot and direct human contact
Our Commitment, End to End
From the quarry to your door, we do the every stage ourselves: we source the blocks, produce in our own workshop, control the quality by hand, and pack each piece ourselves. Nothing is outsourced. Your piece then travels fully insured, protected until it reaches you and throughout, our own team remains at your side, from first question to final placement.
We hold ourselves to this because a piece formed over millions of years deserves nothing less and neither does its owner.
The team behind our commitment
"We check every piece before it leaves Berlin. If it wouldn't sit in our own home, it doesn't go out the door."
Every piece passes through the same small team, start to finish, in this studio, before it's wrapped and sent to you.
Get Personal Support at Every Step
We keep the process simple, clear, and personal, with direct support whenever you need help.
01
Write to us at hello@uniiqostudio.com or on WhatsApp at +49 030 33941164 within seven days of delivery.
A photo and a short description is all we need.
02
We respond personally, not a chatbot, not a ticketing system.
A person from the studio will be in touch within two business days.
03
We find a suitable solution together.
insured repair where possible, replacement or a similar piece where not, full refund if neither applies.
Frequently Asked Questions
What if my piece arrives damaged, or I'm not sure if what I'm seeing is a defect?
What if my piece arrives damaged, or I'm not sure if what I'm seeing is a defect?
Natural markings in the stone are not considered defects; they are part of what makes each piece one-of-a-kind. Every piece is carefully inspected before leaving our studio, but if you notice anything unexpected on delivery, it may have occurred during transit.
Please send a photo to hello@uniiqostudio.com or on WhatsApp at +49 030 33941164 within seven days of receiving your order. We will respond personally within two business days and work with you to determine the most appropriate solution for your piece. Depending on the circumstances, this may include an insured repair in our own studio, a replacement or comparable piece, or a full refund where repair or replacement is not possible.
Can I return a piece if I change my mind?
Can I return a piece if I change my mind?
As many of our pieces are one-of-a-kind, we’re here to help before you place your order. If you have any questions about the size, finish, or how a piece might work in your space, email us at hello@uniiqostudio.com or on WhatsApp at +49 030 33941164. We’ll provide the information you need to feel confident in your choice.
What if the piece does not look like it did in the photos?
What if the piece does not look like it did in the photos?
We photograph each piece carefully, and the piece shown in the product images is the exact piece you will receive. Please keep in mind that colour, tone, and surface details may look slightly different in person depending on lighting and screen settings.
If you receive the wrong piece, or if anything differs significantly from the product description or images, please contact us within seven days of delivery. Send us a photo at hello@uniiqostudio.com or on WhatsApp at +49 030 33941164, and we’ll review it with you and help arrange the most appropriate solution.
What if my piece cannot be replaced?
What if my piece cannot be replaced?
Please get in touch at hello@uniiqostudio.com or on WhatsApp at +49 030 33941164 with your order details and a photo of the piece. As each piece is one-of-a-kind, we won’t be able to offer an exact replacement, but we’ll help you find the best alternative. This may be a similar available piece, early access to upcoming studio work, or a full refund. We’ll stay in touch and guide you through the next steps until everything is resolved.
Who do I contact, and how quickly will I hear back?
Who do I contact, and how quickly will I hear back?
You can reach us at hello@uniiqostudio.com or on WhatsApp at +49 030 33941164. A member of our studio team will personally read your message and reply within two business days. For anything urgent, simply mention it in the subject line or at the start of your WhatsApp message, and we’ll do our best to prioritise it.
